Delivery & Returns

CHRISTMAS POST..

During the busy festive period some deliveries are taking longer to arrive than 3-5 working days. Our recommended final Christmas post date is 12 noon Monday 19 December 2016.

YOU LUCKY THINGS…

Orders in the UK have free P&P when you spend over £40!

Need more information about our delivery and returns policy? See below:

How quickly will I receive my order?
We try to keep a good stock of the products available on the online shop, and aim to deliver goods within 3-5 working days in the UK, if you’re shipping them to a destination within Europe that could take between 7 to 14 days or 12 to 24 days for the rest of the world.

Goods are usually delivered by Royal Mail Standard delivery and may take a little longer around Christmas and other holiday periods where delivery may take longer.  We will let you know if there will be a delay, offering either to keep the goods on backorder or refund you. Please understand that sometimes there are delays - regrettably no delivery service is infallible, and estimated delivery dates are therefore not guaranteed.

Can I have orders sent more quickly?
If you have an urgent order please contact us by email at shop@balticmill.com or telephone +44 (0)191 440 4947 (Monday - Friday 10:00-18:00). Any orders sent next day delivery will be shipped by courier and the cost will be calculated by the weight of item(s) and its destination.

How are postage charges calculated?
We have tried to make shipping simple. There are two basic pricing structures one for prints and the other for none print products, these are then split into UK, Europe and rest of the World, reflecting the different costs of postage.

As prints are fragile and valuable items we send them by courier so they can be tracked and signed for.

Country            Books       Standard Postage        Prints

UK                   FREE        £3.50                           £20.00

Europe            £15.00       £15.00                          £40.00

Rest of World  £40.00      £100.00                        £100.00

Can I cancel an order?
Providing the order hasn’t been dispatched you can cancel your order by emailing us at shop@balticmill.com

Can I Return an Item?
While we hope you are pleased with your order, we understand that you may sometimes want to return an item, we accept returns made within 14 working days provided that you notify us prior to returning the item, that it is in the same condition as it was when you received it.

The return address is address;

BALTIC Shop
BALTIC Centre for Contemporary Art
Gateshead Quays
South Shore Road
Gateshead
NE8 3BA
UK

Postage and packaging costs are non-refundable, except in the event that the goods are faulty.

What payment methods does BALTIC accept?
Our secure payment gateway accepts all major credit and debit cards: MasterCard, Visa, Maestro and JCB.

Will there be additional duties and taxes payable on my purchase? 
You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods outside of the United Kingdom. You shall not be entitled to cancel your order once it was been dispatched on the basis of unforeseen duties or levies.

Can I order an item that is currently out of stock?
We try to make sure that all of our products are in stock, but occasionally we do sell out of a particular products the ‘add to basket’ link will be re-labelled ‘out of stock’ for these products but you can add your email address to be contacted when the product comes back into stock.